Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Eligibility

To be eligible for a return, your item must be in the same condition as it was received. The items that may be returned to us are as follows; products that we shipped incorrectly, defective items, items that the customer ordered in error and items that may have been damaged during shipment.

Starting Return

To start a return, contact us by clicking here. If your return request is approved, you be emailed the instructions to return your product.

Any return that is received back by us must be in the same brand new, unused condition and in the original packaging. There may not be any damage to either the product or the product box to obtain a full credit refund (less any restocking fees or shipping fees). We do not pay for return shipping as this is the responsibility of the customer. We do pay for return shipping should the product be damaged in shipping or an incorrect order was shipped. We do not accept any returns after the 30-day period. We also do not accept returns of items that were installed or used in any way. Any issues that may arise after the 30-day period must be addressed by the manufacturer of the product as we do not provide service for the items purchased. We will work with you and assist you in obtaining warranty service from the manufacturer of your product should the need arise. We typically do not charge a restocking fee unless we provided the customer with free shipping or if the order was a special order. If the item(s) were shipped to the customer free of charge, or a special order was made, we reserve the right to charge up to a 20% restocking fee. Additionally, should an order ship with free shipping and is subsequently returned, we will charge the amount that we paid for the order to ship.

Should an order be delivered to a buyer either by truck or LTL freight, the buyer is responsible for all return freight charges and the product must be returned the same way it was shipped out. (ie. If product was delivered on a pallet and shipped via truck or LTL freight, it must be returned the same way.) Additionally, we reserve the right to charge up to a 20% restocking fee to offset any of our costs incurred.

All returns must be authorized by us either through our Return Center or by speaking to a representative. It is the buyers responsibility to pay for return shipments. Additionally, if an order was processed with free shipping and returned, you may be responsible for the shipping costs of the original shipment. This amount will be deducted from your refund. Upon receipt of your returned item(s), we will inspect the item(s) and upon completion, a refund will be issued after a satisfied inspection has been completed. If approved, all refunds are administered through our website and applied to the same payment method originally used. Please allow 3 to 5 business days after we receive your item to process your refund. Additionally, it may take 1-2 business days for your bank or credit card company to process.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. We understand that orders might need to be changed sometimes. In this case call us and we may need to cancel the original order and enter a new one.

Cancellations must be submitted by email.

If you cancel your order BEFORE it has been shipped, please email us of your so we can cancel it prior to shipment.

If you cancel your order AFTER it has been shipped, please follow our Return Policy on the website. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all the applicable fees including restocking, cancellation fees.

Exceptions / non-returnable items

Certain types of items cannot be returned such as special orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.